Here at iLite lighting we have a 14 Day Return Policy.
Orders can be returned for an exchange or refund within 14 days of delivery of goods, provided that the goods be returned unused, and with complete original packaging. There is a 10% handling charge/restocking fee on all iLite branded items. For other brands the restocking fee will vary, please speak with our team for the exact fee.
We do not accept returns for custom made/made to order and bespoke items, ex-display or items that are not held in stock.
For full terms and conditions on what returns we accept, visit our Terms & Conditions page.
Returns can be done via the following options:
Return via a Courier
Email or call us with the reason(s) why the goods need to be returned. You can call us on 0800 755 5095 during normal opening hours. Visit the Contact Us page for more details.
Enclose your delivery note with the goods and ensure they are packed securely, we recommend insuring your goods when using your chosen courier.
Please contact us via email/phone to start the returns process and obtain the returns address.