Products are only subject to a return or an exchange if they are held in stock by iLite.
If products are held in stock by iLite, orders can be returned for an exchange or refund within 28 days of delivery of goods, provided that the goods be returned unused, unopened and with complete original packaging. Returns are subjected to a 30% handling charge.
For full terms and conditions on what returns we accept, visit our Terms & Conditions page.
Returns can be done via the following options:
1. Return via a Courier
Email or call us with the reason(s) why the goods need to be returned. You can call us on 0121 389 3980 during normal opening hours. Visit the Contact Us page for more details.
Enclose your delivery note with the goods and ensure they are packed securely.
Send the goods back to:
Unit 16, The Mailbox
Birmingham, B1 1RD
2. Return In-Store
Simply take the goods that you wish to exchange or return, along with the receipt to your nearest iLite Lighting store.