Here at iLite lighting we have a 14 Day Return Policy.
Orders can be returned for an exchange or refund within 14 days of delivery of goods, provided that the goods be returned unused, and with complete original packaging. There is a 10% handling charge/restocking fee on all returns.
We do not accept returns for custom made/made to order and bespoke items, ex-display or items that are not held in stock.
For full terms and conditions on what returns we accept, visit our Terms & Conditions page.
Some items are subject to
Returns can be done via the following options:
1. Return via a Courier
Email or call us with the reason(s) why the goods need to be returned. You can call us on 0121 389 3980 during normal opening hours. Visit the Contact Us page for more details.
Enclose your delivery note with the goods and ensure they are packed securely.
Send the goods back to:
7 Villa Road
Birmingham, B19 1BH
2. Return In-Store
Simply take the goods that you wish to exchange or return, along with the receipt to your nearest iLite Lighting store.