Free UK Delivery, on orders over £100
Spring Sale: Up to 50% Off
You will receive an email once goods are dispatched. DPD should then automatically email/text
you within a 2 hour delivery time slot the day before your delivery is scheduled.
Returns accepted within 14 days of delivery.
Dispatch is when we ship the item to our delivery partners who handle final delivery
Delivery should be within 1 working day of dispatch for mainland UK (up to 14 days for Offshore, Highlands and Islands)
Terra AP1 Big Coffee
How can we help you?
We accept all major credit card cards including Visa, Visa, MasterCard, American Express, Maestro and JCB. We also accept bank transfers, charges for bank transfers are the customers responsibility.
All prices on the iLite Lighting website include VAT. If you are ordering goods outside of the EU then VAT is not chargeable. Customers within the EU who can provide a VAT number, then VAT is not chargeable.
We will attempt to accommodate your request. Click Here to see our returns and cancellation policy.
We offer trade pricing to members of the trade such as designers, architects and contractors who can present the appropriate credentials. In addition, we may be able to offer special discounts for large volume orders.
Click here to contact Customer Services.
Shipping is £9.90 to mainland UK for orders under £100, for orders over £100 shipping is FREE. We ship Internationally too. For more delivery information click here.
Yes we ship to over 150 countries. If your country does not appear in the dropdown box on the cart page then get in touch with us via email or phone and we will be happy to assist you.
We are able to ship to multiple addresses for an additional charge. Contact us via email/phone so we can arrange a bespoke quote.
We accept returns on a vast majority of our products (unused and in original packaging) within 14 days of delivery. For full returns terms and conditions visit our terms and conditions page.
It is critical that you inspect your order upon delivery. If you find any issues, please contact our Customer Service team immediately. Damages must be reported no later than 5 days of delivery, we cannot accept claims outside this timeframe.
If by some chance your item was damaged during transit, please contact our Customer Service team. All damaged must be reported within 5 days of delivery.
STILL HAVE ANY QUESTIONS?
Tel: 0333 240 0059
UK Mainland Delivery – FREE Shipping (On Orders £100+), £9.90 (On Orders Less than £100)
Ireland – £24.99
France – £29.99
Germany – £29.99
EU Countries – Price On Application (Please email/call us for a bespoke price)
Rest Of World – Price On Application (Please email/call us for a bespoke price)
Stock levels are indicated on the product pages. If the stock level does not show then the item is out of stock or a made to order item.
Out of stock or made to order items will take 10-12 weeks. However, this timeframe can vary greatly. Its best to contact us to get an more exact timeframe.
Yes we do. Please contact us to get the a bespoke shipping quote as internationally delivery's are priced on volumetric weight.
If you order multiple items with different dispatch times, your order may be consolidated and those products will arrive together, however we will confirm this via email and/or phone if there is a delay. They also may be shipped out in part fulfilments so you receive items quicker.