Products purchased in-store or online can be returned for an exchange or refund within 28 days of delivery of goods, provided that the goods be returned unused, unopened and with complete original packaging. Returns are subjected to a 30% handling charge.
For full terms and conditions on what returns we accept, visit our Terms & Conditions page Click Here.
Returns can be done via the following options:
1. Return via a Courier
Email or call us with the reason(s) why the goods need to be returned. You can call us on 0121 554 7715 during normal opening hours. Visit the Contact Us page for more details.
Enclose your delivery note with the goods and ensure they are packed securely.
Send the goods back to:
123-125 Soho Hill
B19 1AX, UK
2. Return In-Store
Simply take the goods that you wish to exchange or return, along with the receipt to your nearest iLite Lighting store.
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