Terms & Conditions
iLite Lighting Specialists is the trading name of i-lite (Mailbox) Ltd of 123-125 Soho Hill, B19 1AX, company reg. 10358458.
Your contract of purchase is made through the website with i-lite (Mailbox) Ltd. Registered in England.
Contract for the sale of any goods shall exist between you and i-lite (Mailbox) Ltd. as soon as payment has been made for the order and you will receive a confirmation email, this e-mail amounts to an acceptance by i-lite (Mailbox) Ltd. of your offer to buy goods from i-lite (Mailbox) Ltd. or a third party supplier that is engaged on your behalf by i-lite (Mailbox) Ltd. (whether or not you receive that e-mail).
If in the unlikely circumstance an error is found with the price of the goods ordered then we will inform you via email or telephone as soon as we can. Depending on the circumstance, we will offer a refund or alternative proposal.
Images on the website are solely for illustrative purposes only. The actual product may differ in size, colour and/or design from the images shown.
Light fittings come without the bulbs unless stated otherwise.
All prices on the website are inclusive of VAT.
iLite Lighting shall not be liable for any penalty loss injury damage or expense arising from the delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.
Any dates quoted by the Company for delivery of the Goods are approximate only and shall not form part of the Contract and the Customer acknowledges that in the performance expected of the Company no regards has been paid to any quoted delivery dates.
iLite Lighting Specialists. reserve the right to change the delivery cost without any prior warning.
In the unlikely event that this does occur, we will contact you to inform you the specifics. You will have the option to cancel your order without penalty.
If you require re-delivery for any reason, iLite Lighting Specialists. reserve the right to charge additional delivery costs. Should you wish to cancel the order at this point, iLite Lighting Specialists. reserve the right to deduct the cost of the initial delivery charge plus any extraneous costs incurred as a result of the goods being returned to us/or direct to our suppliers.
iLite Lighting Specialists. offer a 1 year warranty on light fittings from the date of delivery, excluding bulbs and lamps. Certain products may be covered by an extended manufacturer warranty.
Warranty will become void if products are installed in areas of salty or acidic atmospherics conditions. Warranty will be void if the product has been modified or altered in any way.
Follow the standard returns policy stated below for all faulty goods.
Under the Consumer Protection Regulations 2000, only unused and unopened goods may be returned unless the product is defective.
Returns are not accepted for bespoke light fittings, luxury lighting or items that aren’t held in stock by iLite Lighting. We do not accept returns for Dar Lighting products.
The customer is responsible for paying all postage/shipping costs incurred when returning the product unless we state in writing otherwise.
We do not accept returns for display stock.
Orders ordered in error that aren’t held in stock are subject to a 30% handling charge, with the cost of return carriage to be incurred by the customer.
We will not issue refunds for any items lost or stolen in transit back to us/or our supplier. When an order is stolen/lost in transit back to us, you should claim compensation from the courier company that shipped the returns. This is why we recommend using a signed and insure courier company.
Right to Cancel
Under the Consumer Protection Regulations 2000. You have the right to cancel your purchase. However, you must notify us in writing, either via email or post with 7 days of receipt of delivery. Telephone calls are not a valid form of cancellation. This is subject to our Returns Policy.
We will refund your debit/credit card once we have received and processed the item as quickly as we can and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to iLite Lighting or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
iLite Lighting Specialists does not accept liability for any errors or omissions and reserve the right to change information, prices, photography, specifications and descriptions of goods at any time.
We are not liable for any sort of electrician/builder costs.
any charges incurred in relation to attempts to collect the goods.
11% Off Orders Online Promotion
This promotion is only valid online, for orders over £500 inc VAT. 11% off cannot be redeemed on shipping and delivery costs which are separate. Promotion is valid for UK and EU countries, this promotion excludes all other international countries. Promotion is only valid on-line and not instore.
Free LED Bulb Promotion – 22nd – 30th September
Free LED bulbs with every chandelier purchase – Offer valid 22nd – 30th September (*4W E14 Filament Candle bulbs, clear glass, bulbs need to be collected from Mailbox showroom). Excludes all downlights and spotlights. Promotion graphics are for illustration purposes only, bulb brand and types will differ.
Studio Italia Promotion – Ended
Studio Italia Composition Pendants – All – 20%. – Offer valid until end of August (Offer don’t extend to canopies or regular pendants).
ILite Gift Card Promotion
Gift cards are only valid on orders over £1000 inc vat on luxury lighting brands only. Can not be used on LED bulbs or delivery/shipping charges. Cannot be combined with any other promotion and offers.
Free Prosecco Promotion – Ended
1 Glass of Prosecco per person. This promotion is only valid in-store. Promotion until Prosecco stock lasts. Over 18s only.
All promotions are subject to the managers discretion.
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